Return Procedure and Conditions
You can return any item purchased on our Online Store within 20 days from the delivery date. Here’s how:
If you would like to return an item, please contact us for authorization on a return.
- Make sure the items are in the same condition you received them in, with all tags still attached.
- Fill out the emailed Return questionnaire in order to get a Return Number
You will be issued a Return Merchandise Authorization Number (RMA) and instructions on how to send your order back to us. Returns received without an RMA will be sent back to the customer, no exceptions.
- Refund will not include shipping charges that you may incur when sending merchandise back to us. All return shipping costs are the responsibility of the customer.
- We will refund shipping charges included from the total cost of your order.
- You may send the return using a courier of your choice.
- If you ship the return package on your own, the cost Return Fee will not be deducted from your refund. For your security we suggest you use a trackable and insured shipping service, as we are not responsible for the delivery of the return packages.
Ship your return to the given address given to you by email:
Your return will be accepted within 3 working days from the delivery date at our facility. Refunds will be issued only for properly returned items. If your return does not meet the conditions listed, we will not be able to issue the refund and the package will be sent back to you. You may keep track of the return status through My Order or with the UPS or FedEx Tracking Number given to you by the Return confirmed email. Once we have received your return at our facility, we will refund your credit card and send you an email stating that your return is completed. Credits normally take 3-5 business days to appear on your credit card statement.
- We cannot accommodate exchanges at this time
- Clothing, Beachwear and accessories of any items from Sample and Charity Sales are FINAL. From time to time, we may designate other merchandise non-returnable. Any such designation will be noted on the Product Page of non-returnable products. Send your return from the same Country in which you placed your order. We will not be able to accept returns from different Countries.
Refunds are processed within approximately three (3) business days of our receipt of your merchandise. Your refund will be credited back to the same card used to make the original purchase. Your account should be credited within one or two billing cycles from the date of return depending on the refund policy of the Credit /Debit Card used or two months in case of payment made by debit card. Please make sure that the date associated with such credit coincides with the date the original debit was made in order to avoid any interest charges on your account. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE.
WE OFFER NO EXCHANGES ON MERCHANDISE PURCHASED ON THE acossijeans.com US SITE
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
PROVIDER MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE PRODUCTS INCLUDED ON THE SITE NOR AS TO THE MERCHANDISE BEING SOLD TO YOU. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, PROVIDER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT, AND THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION OF THE MERCHANDISE CONTAINED ON OUR ORDER CONFIRMATION. PROVIDER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE SITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.