We have created a very easy return & refund procedure in order to make your online shopping experience pleasant, even when you are not fully satisfied with your purchase.
You can return any item purchased on our Online Store within 20 days from the delivery date. Here’s how:
Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
If you would like to return an item, please contact us for return request and a RMA authorization number will be provided by email.
• Make sure the items are in the same condition you received them in, with all tags still attached.
• Fill out the emailed return questionnaire in order to get a Return Number
You will be issued a Return Merchandise Authorization Number (RMA) along with instructions on how to send your order back to us. Returns received without an RMA will be sent back to the customer, no exceptions.
• Refund will not include shipping charges that you may incur when sending merchandise back to us. All return shipping costs are the responsibility of the customer.
• We will refund shipping charges included from the total cost of your order.
• You may send the return using a courier of your choice.
• For your security we suggest you use a trackable and insured shipping service, as we are not responsible for any lost packages.
Ship products to the address given to you by e-mail.
Your return will be accepted within 3 working days from the delivery date at our facility. Refunds will be issued only for properly returned items. If your return does not meet the conditions listed, we will not be able to issue the refund and the package will be sent back to you. You may keep track of the return status through the My Account or UPS or FedEx Tracking Number given to you by the return confirmed email.
Refund
Once we have received your return at our facility, we will refund your credit card and contact you by email stating that your return is completed. Credits normally take 3-5 business days to appear on your credit card statement.
Notes:
• We cannot accommodate exchanges at this time
• Any items noted on description as Giveaways, Sample sales, or Charity sales for Clothing, beachwear, and accessories of any items of such are FINAL unless otherwise, you receive a wrong item, which is rare case. From time to time, we may designate other merchandise non-returnable. However, any situation of such will be noted on the Product Page of non-returnable products and highlighted. You must send your return from the same country in which you placed your order.